nt-logo-tagline-dark

Social listening is the process of monitoring social media channels for mentions of your brand, product, or industry. It’s a crucial part of any social media marketing strategy, as it allows you to track what people are saying about your brand and identify any potential issues early on.

Social listening can be an incredibly valuable tool for understanding your audience, measuring the success of your marketing campaigns, and even identifying new opportunities for business.

When done correctly, it can provide insights that would otherwise be difficult to obtain. It can also help you build better relationships with your customers and improve the overall quality of your customer service.

If you’re not already using social listening in your business, now is the time to start.

social listening

What are the benefits of social listening?

Understanding your audience

Social listening allows you to track what people are saying about your brand, product, or industry. This can be incredibly valuable for understanding your target market and identifying any potential issues early on.

Measuring the success of your marketing campaigns

By tracking mentions of your brand or product, you can get a better idea of how successful your marketing campaigns are. You can also identify any areas that need improvement.

Identifying new opportunities for business

Social listening can help you identify new opportunities for business, such as customer pain points or unmet needs.

Improving customer service

By monitoring social media channels, you can quickly resolve any customer service issues that arise. This can help improve the overall quality of your customer service.

Building better relationships with customers

Social listening allows you to connect with your customers on a more personal level. You can address their concerns and build better relationships with them.

How to get started with social listening

Getting started with social listening is relatively easy. Here are the steps you need to take:

Choose the right platform: The first step is to choose the right platform for social listening. There are many different tools available, so it’s important to choose one that best suits your needs.

Set up keyword alerts: Once you’ve chosen a platform, you need to set up keyword alerts. This will help you track any mentions of your brand, product, or industry.

Monitor your social media channels: In addition to setting up keyword alerts, you also need to monitor your social media channels for mentions of your brand. This will help you quickly resolve any issues that arise.

Analyze the data: Once you’ve been using social listening for a while, it’s important to analyze the data. This will help you understand what people are saying about your brand and identify any areas that need improvement.

Take action: Once you’ve identified any issues, it’s important to take action. This may involve changing your marketing strategy or improving your customer service.

The 5 best social listening tools

There are many different social listening tools available, so it’s important to choose one that best suits your needs. Here are some of the best social listening tools:

Hootsuite Insights is a powerful social media analytics tool. It allows you to track mentions of your brand across all major social media platforms. Hootsuite’s social media listening tool allows users to track mentions of their brand, competitors, and industry keywords across a variety of platforms. Users can also set up alerts to be notified whenever their keywords are mentioned.

BuzzSumo is a tool that allows you to see the most popular content on social media. It’s also a great way to track mentions of your brand. BuzzSumo’s social media listening tool allows users to see the most popular content being shared across all social platforms. It also offers features such as influencer identification and topic research.

Google Alerts is a free tool that allows you to track mentions of your brand online. It’s a great way to stay up to date with what people are saying about you.

SocialMention is a tool that allows you to track and analyze social media mentions in real time. It’s a great way to understand what people are saying about your brand. It also offers features such as sentiment analysis and competitor comparisons.

Sprout Social is a complete social media management platform. It includes features for social listening, reporting, and analytics. Sprout’s social media listening tool provides users with detailed insights into their online mentions. It also offers features such as competitor analysis and hashtag tracking.

Wrapping up

Social listening is a powerful tool that can help businesses in many different ways. By understanding its benefits and how to get started, you can use it to improve your business. Additionally, by choosing the right platform and tool, you can maximize its potential.

A global team of digerati with offices in Washington, D.C. and Southern California, we provide digital strategy, digital marketing, web design, and creative for brands you know and nonprofits you love.

Stay up to date with our insights by following us on Twitter, Facebook, and LinkedIn.