A social listening tool is used to monitor social media conversations in order to understand what people are saying about your brand, product, or service. This information can then be used to inform your marketing and customer service strategies. Additionally, social listening can help identify potential issues and crises before they escalate.
Imagine the value of knowing that an existing customer is tweeting about how much they love a specific feature of your product. Or you might “hear” a conversation where people are looking for solutions your product or service could provide. Your next great marketing campaign idea could come from the information gleaned from listening to these honest and direct social media interactions.
There are a lot of great social listening tools out there, but it can be tough to decide which one is right for you. Here are four of the best social listening tools to help you make the most of your social media monitoring efforts:
4 Social Listening Tools
Sprout Social
Sprout is a great all-in-one platform that offers a wide range of features for social media monitoring. It includes everything from Sentiment Analysis to Twitter Analytics, and its price point is very reasonable.
Sprout Social is a great platform for social listening because it allows you to track, monitor, and engage with conversations about your brand across all major social networks. You can use Sprout Social to:
- Find out what people are saying about your brand.
- Identify positive and negative sentiment around your brand.
- Track competitor activity.
- Engage with customers and prospects.
Hootsuite Insights
Hootsuite offers a powerful suite of tools for social media management, and its Insights tool is no exception. With Hootsuite Insights, you can track mentions of your brand across the web, measure sentiment, and more.
As the world’s leading social media management platform, Hootsuite provides powerful insights for social listening.
Using Hootsuite Insights, you can track real-time conversations about your brand, industry, or competitors across all major social networks.
You can also use Hootsuite Insights to discover new leads and customers, and to understand what people are saying about your brand.
In addition to tracking social media conversations, Hootsuite Insights also allows you to track traditional media sources such as news articles, blog posts, and forums.
This way, you can get a complete picture of what people are saying about your brand online.
Google Alerts
Google Alerts is a free service from Google that allows you to monitor the web for mentions of your brand or keywords. You can set up alerts for specific keywords, and you’ll receive an email any time there’s a new mention.
Google Alerts is a powerful tool for social listening. You can use it to track online mentions of your brand, product, or service, as well as competitor brands. Google Alerts also allows you to monitor the latest news and trends in your industry.
To set up a Google Alert, simply go to google.com/alerts and enter the terms you want to track. You can specify how you want to receive alerts (daily or weekly), and where you want them delivered email or RSS feed.
Once you’ve set up your alert, you’ll start receiving notifications whenever new content is published that contains your specified terms. This gives you the opportunity to engage with customers and prospects, as well as track what’s being said about your brand online.
Talkwalker
Talkwalker is a paid social media monitoring tool that offers some features that other tools don’t, like social listening and influencer marketing. It’s a bit more expensive than some of the other options on this list, but it’s worth considering if you need those extra features.
Talkwalker is a social media listening and analytics tool that can help you track online conversations and understand what people are saying about your brand.
With Talkwalker, you can monitor social media channels for mentions of your brand, product, or competitors. You can also use the platform to analyze Sentiment, Emotion, and Topics to get a deeper understanding of the conversation around your brand.
In addition to social media listening, Talkwalker also offers a suite of other tools including an influencer marketing platform, a social media management tool, and a crisis management solution.
If you’re looking for a comprehensive social media listening and analytics tool, Talkwalker is definitely worth considering.
No matter which social listening tool you choose, the important thing is that you’re taking advantage of this powerful marketing strategy. By monitoring what people are saying about your brand, you can get valuable insights into how to improve your marketing efforts and better serve your customers.